We want you to be satisfied with your purchase. If you are unhappy with an item you have received, or if there is an issue with its quality, we are here to help.
Hayvol LLC offers a 30-day return and refund window to ensure a worry-free shopping experience.
- 30-DAY RETURN POLICY
You have 30 days from the date you receive your item(s) to request a return or refund.
If you are not satisfied with your purchase, you may contact us to submit a return request within 30 days of receiving the item.
Return requests made after 30 days may not be approved, except where otherwise required by law.
- RETURN CONDITIONS
To ensure a smooth return process, items should generally meet the following conditions:
The item must remain unused.
The item must be in its original condition, with no damage caused by the user.
The item must include its original packaging and all associated accessories.
A valid order number or proof of purchase must be provided.
If an item has a quality issue, was damaged during transit, or is the wrong item, please contact us immediately. Such cases will be handled based on the specific circumstances and applicable laws, and will not be subject to the standard return restrictions.
- HOW TO REQUEST A RETURN
If you wish to request a return, please follow the steps below:
Step 1: Contact Us
Send an email to:
support@hayvol.eu.cc
Step 2: Provide Order Information
Please include the following in your email:
Your full name.
Order number.
Name of the purchased item(s).
Reason for the return.
Photos of the item (if the return is due to damage or quality issues).
Step 3: Await Review
Our customer service team will review your request and provide you with further instructions and the appropriate return address.
Step 4: Return the Item
Once your return has been approved, please send the item back following the instructions provided by our customer service team.
Please do not send any items back before receiving return instructions, as doing so may delay or complicate the processing of your return. 4. REFUND POLICY
Once a return request is approved and the relevant refund criteria are met, we will issue a refund using the original payment method.
The refund amount will be determined based on the specific order details, including the applicable cost of the items and any other amounts required to be refunded by law.
Refund Processing Timeline:
Return Review: Typically takes 1–3 business days.
Refund Initiation: Once approved, the refund is generally processed within 3–5 business days.
Funds Receipt: The actual time it takes for funds to appear in your account depends on your bank or payment service provider.
The time required for a refund to be credited to your account may vary based on the processing speeds of the respective payment institutions and financial organizations.
- DAMAGED OR INCORRECT ITEMS
Please contact us as soon as possible if you encounter any of the following issues with your order:
The item was damaged during transit.
The item received does not match your order.
The item has a clear quality defect.
The item is missing components or accessories.
Please provide your order number and relevant photographs so that we can verify the issue and assist you.
In cases involving confirmed quality defects, transit damage, or incorrect items, we will provide an appropriate remedy—such as a refund, replacement, or other solution—in accordance with applicable law.
- RETURN SHIPPING COSTS
For returns initiated for personal reasons, the customer is generally responsible for return shipping costs, unless otherwise stated by us or required by applicable law.
If a return is necessary due to a quality defect, transit damage, or an error on our part (e.g., shipping the wrong item), we will cover reasonable return shipping costs or provide another appropriate solution, depending on the circumstances.
- NON-RETURNABLE ITEMS
The following situations may affect your eligibility for a return:
Standard return requests made after the 30-day return window.
Damage caused by the user.
Damage resulting from improper use or failure to follow product instructions.
Missing proof of purchase (order documentation).
These restrictions do not apply in cases where applicable law mandates that a refund or other remedy must be provided. 8. ORDER CANCELLATIONS
If you need to cancel an order, please contact us via our customer service email as soon as possible.
If your order has not yet been processed or shipped, we will do our best to assist you with the cancellation.
If your order has already been shipped, you may need to follow our standard return process.
For orders that have been paid for and are eligible for cancellation, we will process a refund in accordance with our applicable refund policy.
- CONTACT US
If you have any questions regarding returns, refunds, or product quality, please reach out to us using the contact information below:
Company Name: Hayvol LLC
Company Address: 2130 REDWOOD HWY D10
GREENBRAE, CA 94904
Phone: (442) 262-0984
Customer Service Email:
support@hayvol.eu.cc
General Inquiries Email:
jasmin@hayvol.eu.cc
We strive to respond to customer inquiries as quickly as possible and are here to help resolve any issues.
Thank you for choosing Hayvol LLC!
We value every customer’s shopping experience and are committed to providing reliable products and excellent customer service.