Hayvol LLC (hereinafter referred to as “we,” “us,” or “the Company”) places great importance on your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you visit our website, browse our products, or make a purchase.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
- Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personally Identifiable Information: Name, email address, and phone number.
Shipping Information: Delivery address, billing address, and related shipping details.
Order Information: Items purchased, order total, transaction history, and order status.
Device Information: Browser type, IP address, device details, and records of your visits to our website.
We collect this information primarily to process orders, arrange for the delivery of goods, provide customer support, enhance your shopping experience, and fulfill our legal obligations.
- Payment Security and PCI-DSS Compliance
We take the security of our customers’ payments very seriously.
All transactions are processed through secure, third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS).
We do not store full credit card numbers or CVV security codes on our own servers.
Payment information is handled by the respective third-party payment service providers in accordance with their own security standards, helping to protect your payment data and reduce the risk of unauthorized access or disclosure.
- How We Use Your Information
We may use the information we collect for the following purposes:
To process and manage your orders.
To arrange for the shipment and delivery of products.
To send order confirmations, shipping notifications, and other service-related communications.
To respond to customer inquiries and provide after-sales support.
To improve our website functionality, products, and your overall shopping experience.
To prevent fraud, unauthorized transactions, and other security risks.
To comply with applicable laws and regulations.
4. THIRD-PARTY DATA SHARING
To ensure the proper operation of our business, we may share your personal information with third-party service providers, but only to the extent necessary for them to perform their respective services, such as:
Payment Service Providers: For the secure processing of payments and transactions.
Logistics and Delivery Providers: For processing orders and fulfilling the delivery of goods.
Website Operations Providers: For maintaining the website and providing necessary technical support.
We share only the information essential for the completion of the relevant services.
We do not sell, rent, or exchange your personal information for commercial purposes.
Third-party service providers are required to handle your information in accordance with applicable laws and their own privacy and security obligations.
- DATA RETENTION
We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, including for order processing, customer service, financial record-keeping, dispute resolution, and compliance with legal obligations.
When such information is no longer required for a legitimate or necessary purpose, we will delete, destroy, or anonymize it in accordance with applicable laws and established data management procedures.
- DATA SECURITY
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, use, modification, disclosure, or loss.
Payment transactions are processed through third-party payment gateways that comply with PCI-DSS standards. We do not store full credit card numbers or CVV security codes on our own servers.
While we strive to implement reasonable security measures, please note that no method of transmission over the Internet or electronic storage is entirely secure.
- YOUR PRIVACY RIGHTS
Depending on the privacy laws applicable in your state of residence, you may have the following rights:
Right of Access: The right to request information about the personal data we collect and process.
Right to Correction: The right to request the correction of inaccurate or incomplete personal information.
Right to Deletion: The right to request the deletion of your personal information, subject to legal requirements.
Right to Know: The right to request information regarding the collection, use, and sharing of your personal data.
To exercise any of these rights, please contact us using the contact information provided in this policy. We will process your request within the timeframe stipulated by applicable law. Certain information may need to be retained due to legal obligations, the maintenance of transaction records, or for other legitimate reasons.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve site functionality, remember user preferences, analyze website traffic, and optimize the shopping experience.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the website.
- Children’s Privacy
Our website and services are not specifically directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
If we discover that we have inadvertently collected personal information from a child, we will take appropriate measures to address the situation, as required by applicable law.
- Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable laws and regulations.
Updated policies will be posted on this page, along with the date of the latest revision. We encourage you to check this page periodically to stay informed about our privacy practices.
- Contact Us
If you have any questions regarding this Privacy Policy, how we handle personal information, or your data rights, please feel free to contact us.